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Frequently asked questions

General questions

There are many advantages to travelling by train rather than by other means of transport. Besides the fact that travelling by train through the European countryside is a very special experience, travelling by train has the following advantages:

  • A higher level of comfort.
  • No hidden baggage fees.
  • No weight limit on baggage, as long as you can carry it yourself.
  • More time to socialise with your fellow travellers.
  • The train goes from city centre to city centre, you have legroom and can get up during the journey, and your baggage comes with you without a weight limit.
  • The experience begins as soon as you stand on the platform and board the train.
  • You can travel free of charge with up to 4 children accompanied by one paying adult; the only thing to pay for is the extra seat reservations.

Hotels are usually classified according to facilities, service and comfort.

  • 3-star hotels offer good comfort, a private bathroom/toilet, reception, breakfast and often a restaurant.
  • 4-star hotels have extra facilities such as a gym, better furnishings, room service and a higher level of service.
  • 5-star hotels offer luxury, exclusive service, a spa, a gourmet restaurant and often special experiences.

The stars are a general guide – we always select hotels with a focus on location, quality and good experiences on the trip.

The difference between 1st class and 2nd class on board the trains is:

  • 2nd class: Comfortable seats and a good standard, with everything you need for a pleasant journey.
  • 1st class: More space, larger and softer seats and quieter surroundings. Ideal if you want extra comfort and more peace to work during the journey.

Whichever class you choose, you get a good travel experience – 1st class simply gives you a little extra space and comfort.

Which train operators do you work with?

We work with the largest and most reliable train operators in Europe – including Deutsche Bahn, ÖBB, SBB, SNCF, Trenitalia and many more. This is how we ensure high quality, security and flexibility on all our train and package trips.

Which airlines do you work with?

We work with recognised and reliable airlines in Europe – e.g. SAS, Lufthansa, KLM, Air France and several others. This gives you flexible options and peace of mind when a trip includes a flight.

Yes, the train is a comfortable and safe means of transport for pregnant women. Most pregnant women can travel without problems, but we always recommend that you talk to your doctor, especially if you are far along in your pregnancy or have special needs. Train travel gives you plenty of space and the chance to move around during the journey.

Unfortunately, it is not possible to travel with pets, as there are too many restrictions around Europe.

Yes, on some train routes in Europe you can bring your bicycle. Some trains require a bicycle ticket or a reservation, and the rules may vary depending on the operator and the route.

Contact us if you would like to bring a bicycle, and we will help you find the best solution for your trip.

Yes, you are welcome to bring both a pushchair and a pram on most trains in Europe. There is usually plenty of space, and as a rule it costs nothing extra. We recommend that you fold the pushchair during the journey so that it does not block other passengers.

Always bring your medicine in its original packaging together with a prescription or a doctor’s certificate, especially on trips where you cross borders into another country. Remember to pack medicine and equipment in your hand luggage so that you always have it to hand. Also check the rules for the country you are travelling to if you have special medicine or equipment.

As a rule, you can bring a wheelchair on most trains in Europe. Many trains have dedicated spaces and access for wheelchair users, but a reservation may be required on certain routes.

Feel welcome to contact us, and we will help you plan a trip that suits your needs.

Most European trains offer good conditions for people with disabilities, e.g. step-free access, dedicated seats, accessible toilets and the option of a companion. However, this may vary from route to route and may require a reservation or prior arrangement.

Contact us, and we will help make sure the trip suits your needs.

Booking a trip

If you would like to book a trip with us, fill in an enquiry for the trip you have chosen on our website. We will then send you a specific travel offer for the trip, or you can describe any changes you would like to the itinerary suggested for the trip.

You can also send an enquiry through our contact form, describing the trip you would like, destination(s), budget for the trip etc., and we will put together a tailor-made travel offer for you.

Once we have received your enquiry, we aim to send you an email with a travel offer tailored specifically to you.

You send an enquiry about a specific trip on our website or contact us via the contact form, by email or by phone, and we take the dialogue from there and put together a travel offer specifically for you.

Yes, you can book a travel meeting on our website here: https://traintraveleurope.com/book-moede/

You can book trips to all of Europe with us. We have standard travel packages on our website, but we can put together train trips to all of Europe – or the whole world, for that matter.

You can travel from any train station or airport. Simply state where you would like to travel from and to when you contact us.

Can I add car hire, excursions or transfers to my trip?

Yes, we often offer the option of adding car hire, excursions and transfers between station, hotel or airport.

Tell us what you would like when you book, and we will tailor the trip with the extras that suit you best.

Payment and deposit

Prices in the travel industry are very dynamic depending on capacity and availability – which is why we recommend booking your trip in good time, so that we can help you find the best prices.

Booked packages are paid by bank transfer or by credit card, as instructed on the invoice.

When booking, a deposit of 50% of the total price of the trip, with a minimum of DKK 2,500 per person, is paid within 2 working days of receiving the invoice, unless otherwise stated on the invoice. The balance of the price of the trip must be paid no later than 60 days before the departure date, unless otherwise stated on the invoice. All payment deadlines are always stated on the invoice.

If the traveller fails to fulfil their part of the contract as regards payment, the organiser is entitled to cancel the contract.

If circumstances arise that mean the trip has to be changed after booking, extra fees or the loss of tickets already purchased may apply. We always do what we can within the framework we have to work with to keep costs down, or out of the picture entirely if possible.

Should unforeseen events prevent you from going on your booked trip, you have several options for cancelling the trip before it starts. If you cancel more than 60 days before departure, the cancellation fee is the deposit paid.

If you cancel 60 to 30 days before departure, the cancellation fee is 50% of the total price of the trip, with a minimum of the amount of the deposit. If you cancel less than 30 days before departure, the cancellation fee is 100% of the total price of the trip.

Yes, we send a receipt as soon as we register the payment.

Yes, we are a member of the Danish Travel Guarantee Fund and are therefore subject to strict budget requirements.

Our membership (number 2457) of the Danish Travel Guarantee Fund (Rejsegarantifonden) is your financial security.

On most train trips in Europe, you can take up to 4 children under 15 (up to and including 14 years) free of charge when accompanied by one paying adult. Please note the following:

  • Seat reservations must be booked and paid for for the children you bring (unless it is an infant who does not need its own seat)
  • You cannot bring the children unless this has been stated at the time of booking. When booking, you must state the number of children and their ages so that this can be specified on the ticket.

A train trip is therefore an ideal way to travel as a family – it is cheaper and invites more time together. At the same time, it offers more comfort for every member of the family, with more freedom of movement than in a car or plane.

Before the trip

You receive your travel documents either by email or by post. You can also use our app, where you always have your most recently updated itinerary.

You do not need to print your tickets, as long as you have them available for inspection during the journey. Showing them on, for example, a phone is fine.

You may bring all the baggage you can carry and keep track of yourself on the trains. There are different storage options depending on the type of train – the most important thing, however, is that you can handle your baggage yourself.

You receive your flight tickets from us, and they state exactly what applies to your tickets. It can vary from operator to operator, but the most common allowance is 20–23 kg + hand luggage.

You must always bring the blue EU health insurance card and valid travel insurance. Read more here under Travel insurance.

If you do not have valid travel health insurance, but only “the blue health insurance card”, you will be referred to one of the public hospitals.

We always recommend taking out travel health insurance so that you are fully covered; but if you choose to travel with only “the blue health insurance card”, you are responsible for making it known that you only have “the blue health insurance card”.

You must always bring a valid passport when travelling in the EU.

Before you set off on your trip, it is important that you have a valid passport.

If your trip requires an Interrail pass, we need your passport information to issue it. If you discover that your passport is about to expire, send us an email straight away so that we avoid problems with the Interrail pass.

We recommend that you are at the train station 20–30 minutes before departure. That gives you plenty of time to find the platform, check the information and board at your own pace. For international departures, or if you are travelling with a lot of baggage, a little extra time can be an advantage.

We recommend that you arrive at the airport 2 hours before departure for European flights and 3 hours before for intercontinental flights. That gives you plenty of time for check-in, security and boarding without stress.

During the trip

Before you board the train, you must fill in the travel date, departure station and destination in your Interrail pass – either digitally in the app or by hand in the paper pass. Remember to fill in the details before each train journey, as the ticket inspection may otherwise reject the pass.

Always follow the instructions that come with your pass.

If your train is delayed or cancelled, contact the station staff or the train operator’s service centre for help with rebooking or continuing your journey. Always keep your tickets and receipts.

If you need urgent help during your journey, you can always call our 24-hour emergency line on 32 17 73 44 and press 4 – and we will help you on your way, wherever you are.

Yes, most larger train stations in Europe have staff, information and service centres where you can get help with everything from ticket questions to practical assistance. Many stations also offer extra help for people with disabilities or special needs – this often has to be booked in advance.

Feel welcome to contact us if you need special assistance, and we will help you arrange it.

Yes, on most international day trains in Europe you can buy food and drinks on board – either in a café car, a restaurant car or from a trolley that comes through the train. The selection varies from route to route, but there are usually light meals, snacks and drinks.

You are also welcome to bring your own food for the journey.

The tap water on board trains in Europe is generally not intended for drinking.

We recommend that you bring your own drinking water or buy water in the train’s café or restaurant car where possible.

There are many different types of train, all operated by the country they run from and in. The facilities can therefore differ a great deal from train to train. On the larger routes around Europe, you will usually find Wi-Fi and some kind of food service.

When booking train tickets, you can also see which type of train runs on the route, and usually which facilities are on board.

Check-in at the hotel is usually possible from 14:00–15:00, and check-out is normally no later than 11:00. On arrival, give your name at reception. If you arrive early or leave late, you can often store your baggage at the hotel.

Contact us if you have special requests or needs.

After the trip

We really value your feedback!

You can review your trip directly on Google by searching for Togrejser Europa and clicking “Write a review”. You are also welcome to email us about your experience.

Your review helps both us and other travellers.

If you have forgotten or lost something along the way, we recommend that you contact the relevant train operator, hotel or the airport’s lost property office as soon as possible. Staff can often help find and return your belongings.

You are also welcome to contact us – we will be glad to help you further with the process.

Contact the lost property office of the train operator or airline concerned immediately. The operator can often help find and return your belongings if you give the travel date, route number and seat number.

You are also welcome to contact us – we will be glad to guide you further.

We are sorry if your trip did not live up to your expectations. Please contact us as soon as possible by email or phone (32 17 73 44), so that we can hear about your experience and find a solution together.

Your feedback is important to us and helps us get even better.

If you wish to complain about your trip, please contact us as soon as possible by email or phone and describe your experience. Feel free to attach relevant documents or photos.

We take all complaints seriously and aim to find a quick and fair solution.

Night trains

On most European night trains you can choose between different types of compartment, e.g.:

  • Sleeper (sleeping car): A private compartment with a bed, duvet, pillow and usually a private bathroom/toilet.
  • Couchette: A shared compartment with bunks, simple comfort and shared facilities.
  • Seated car: Ordinary reclining seats – often the cheapest option.

The selection varies depending on the route and the train operator. We will be glad to help you find the compartment that best suits your wishes and needs.

On many night trains you can buy dinner on board – either in a restaurant car, a café car or as a pre-ordered meal served in your compartment. The selection varies by route and train operator.

Feel welcome to contact us if you would like to know more about the options on your particular trip.

On most European night trains, breakfast is included if you travel in a sleeper or couchette. Breakfast is usually served in your compartment or in the train’s restaurant car – depending on the route and the train operator.

If you travel in an ordinary seat, breakfast is usually not included.

As a rule, you may bring one suitcase and one piece of hand luggage per person on the night train. There is usually plenty of room for baggage in the compartment or on the luggage racks.

We recommend that you pack practically and do not bring more than you can handle yourself – especially if you are travelling in a shared compartment.

Most modern night trains have power sockets in the compartments, so you can charge your devices during the journey. Wi-Fi, however, is not always available on all routes or on all trains – it varies from operator to operator.

Feel welcome to contact us if you have particular needs for Wi-Fi or power on your trip, and we will look into the options for you.

  • Sleeper: You get a proper bed with a mattress, duvet, pillow and bed linen – often also a towel and a private bathroom/toilet.
  • Couchette: A bunk with a sheet, blanket and pillow. The comfort is simple, and the facilities are shared with other travellers.
  • Seated car: Ordinary reclining seats – no bedding is provided here, but you can bring a blanket or a pillow.

Bedding and facilities vary depending on the route and the operator.

Feel welcome to contact us if you have special requests.

Yes, several European night trains have dedicated compartments and facilities for wheelchair users. This often requires a reservation and may vary from route to route.

Always contact us in good time, and we will help you find a solution that suits your needs and ensures a safe and comfortable journey.

Didn’t find the answer to your question?

We are happy to help. Contact us directly, and together we will find the best solution for your trip.

Contact us